Support
User guides
FAQ
Downloads and account
Do I need to log in to download my plugins?
No. Download the latest installers from the product page or Downloads. You do not need a website account to download, install, activate or use your plugins.
My older purchases are missing from my account. Are they lost?
No. When we moved to our new store, older order history was not carried over. Your licences are not affected: redeemed licences stay in the iLok account they were deposited to.
How do I create a website account?
An account is created when you check out. You do not need one to download or use plugins you already own.
I cannot log in, or the reset email has not arrived.
You do not need to log in to download or use your plugins. Get the installer from Downloads and activate in iLok License Manager. If you still need account help, write to support@mialaboratories.com with the email on your account. Never send your password.
iLok and activation
Where are my licences stored?
In your iLok account. Once you redeem an activation code, the licence is deposited there and managed in iLok License Manager. Your website account and your iLok account are separate.
How does the free trial work?
Every paid plugin runs as a full 14-day trial. Install it and open it in your DAW: the iLok window lets you redeem a licence or start the trial. You need iLok License Manager and a free iLok account.
How do I activate a plugin?
Open iLok License Manager and sign in. Find your MIA Laboratories licence, right-click it and choose Activate. Pick a location (your computer, an iLok USB key or iLok Cloud) and follow the steps.
Do I need an iLok USB key?
No. Our latest installers support activation on your computer. Depending on your licence and setup, iLok Cloud or an iLok USB key (2nd generation or later) also work.
Can I use my plugins offline?
Yes, with activation on your computer. Activate while online first. If you need help preparing an offline system, contact us.
I cannot find my licence in iLok.
Sign in to iLok License Manager with the account you used to redeem the code and check your licences. Still missing? Write to support@mialaboratories.com with your iLok User ID, the plugin name and your order details. Never send your iLok password.
The plugin opens but will not authorize.
Check that you are signed in to the right iLok account and that the licence is activated. Restart your DAW. If it still fails, send us the plugin name, your iLok User ID, your system and DAW versions and a screenshot of the message.
How do I move my licence to another computer?
In iLok License Manager, deactivate the licence on the old location, then activate it on the new computer, iLok Cloud or iLok USB key.
Dealer purchases
I bought from a dealer. What now?
Redeem your code at my.plugivery.com/redeem first. Then download the installer from Downloads and activate in iLok License Manager.
Can you add a dealer purchase to my website account?
Not at the moment. Your purchase is still valid: the licence lives in iLok, and you can download installers any time from Downloads.
Installation
The plugin does not show up in my DAW.
Make sure you used the right installer for your system and have the latest version, then rescan plugins or restart your DAW. Still missing? Send us the plugin name and version, your system and DAW versions, and whether it is missing or fails to load. A screenshot helps.
Which systems are supported?
macOS 10.12 or later on Apple Silicon and Intel, and Windows 7 or later (64-bit). Formats: AAX, Audio Unit and VST3.
Do the free plugins need iLok?
No. Thin, Fat, Muscle and Border are free forever and need no iLok.
Payments and refunds
I am having trouble at checkout.
Check your billing details and that your bank has not blocked the payment. The card issuer does not always tell us why a payment failed. PayPal may let you pay by card without a PayPal account. Still stuck? Tell us which method you tried and the message you saw. Never send card details.
Can I get a refund?
Yes, within 30 days of purchase. Email sales@mialaboratories.com with your order number. We revoke the licence and refund you through your original payment method. See our refund policy.
Bundles
MIA BUNDLE or MIA COMPLETE BUNDLE?
MIA BUNDLE is our current bundle with 16 plugins. The older MIA COMPLETE BUNDLE had 14. See the MIA BUNDLE page for contents and upgrade options.
Is Kick 101 in the MIA BUNDLE?
No. Kick 101 is an instrument, sold separately.
Still stuck?
Write to us and we will help you.